Flyt AI API: document processing unavailable

Incident Report for Visma Cloud Services

Postmortem

An outage at our cloud provider made automatic document processing in the Flyt AI API unavailable on 29 September between 12:05 and 15:24 CEST. We restored service by moving processing to a backup location, and have since made failover between locations automatic so a similar outage has less impact.

Posted Sep 30, 2026 - 08:48 CEST

Resolved

Condition: Automatic processing of uploaded documents in the Flyt AI API was unavailable, and audio summaries were slower than normal. Transcription was not affected.
Timeline: Started 29 Sep 2026, 12:05 CEST. Resolved 15:24 CEST.
Actions: The incident was caused by an outage at our cloud provider. We moved document processing to a backup location, and documents have been processed normally since 15:24 CEST. Documents submitted during the incident need to be resubmitted.
Posted Sep 29, 2026 - 17:59 CEST
This incident affected: Flyt AI Hub (Flyt AI API).