Issues activating Lyanthe scan service for customers in Netherlands and Belgium

Incident Report for Visma Cloud Services

Resolved

This incident has been resolved.

Posted Oct 31, 2025 - 09:02 CET

Monitoring

Lyanthe has implemented a fix and we are monitoring new activations to see if the problem has been resolved.

Posted Oct 30, 2025 - 13:57 CET

Identified

We have identified an issue when customers are trying activation of Lyanthe scan services. This affects customers in Netherlands and Belgium. We have escalated this issue to Lyanthe and they are working on a fix.

The activation attempt fails with a "AdministrationModelStateValidationError". Once the incident has been fixed you will be able to retry the request and it will go through successfully.

Posted Oct 30, 2025 - 13:18 CET

This incident affected: Common Services (Maventa / Visma .net AutoInvoice).